Shipping & Returns
Shipping Policy
We offer different shipping methods to meet your needs as further specified when you check out. Dispatch of orders may take up to 7 business days but we aim to dispatch all orders within 24 hours during weekdays, or 2-3 business days during sales periods. Please note that delivery times are provided as guidelines only, and begins from the date of dispatch. The delivery times do not take into account possible delays caused by payment authorization and/or stock availability.
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Your order will be delivered to your local delivery point or to your home. A delivery notification will be sent via SMS or email when your package is ready to be collected or delivered to your home.
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Return & Exchange Policy
Purchased products are exchangeable into a different size and colour in accordance with the terms set forth in this section 11. All exchanges are based on stock availability. If you have exchanged a product, ATELIER ROYAL will pay the shipping costs for the new product. Please note that sale products are non-exchangeable but can be returned with a full refund. Please note that if you wish to exchange a product for a new product and/or size, simply return your product and place a new order with your preferred payment method. If the complete order is returned, your invoice will be cancelled. However, if you have made a partial return, a new updated invoice will be sent to you by email. The new order is paid for separately and will be handled as a new order.
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ATELIER ROYAL will offer a free return service and ATELIER ROYAL will pay the shipping cost for returning the products sent from Portugal in accordance with your right of withdrawal and exchange. — Returning the products Upon your withdrawal or exchange of your purchase, please return the product/s as soon as reasonably practicable but no later than 14 days after sending your notice. When returning please follow the steps below. Visit www.avant-garde-store.com and log into your account to begin a return or exchange. You can view your orders and must request a return or exchange item for any unwanted items. Place the item(s) in the original shipping box, or any other solid cardboard box. Close the box and tape it securely. Place the return information label and pre-paid return shipping label on the box over the prior delivery information. Leave your parcel at your nearest Post service point, preferably the same one as to where you collected your order. We prefer that products are returned through ATELIER ROYAL return service to ensure they are protected and insured during transit. However, you may return the products by any secure transport.